Frequently asked questions
Free shipping?
We offer FREE shipping Australia-wide.
When does my order ship?
On regular days, processing usually takes about 24 hours. However, during peak seasons like Christmas and Mid-Year Sales, processing may take between 24 to 48 hours.
How long will my order take to arrive?
NSW, VIC, QLD Metro Areas: 1–3 business days
All Other States & Regional Areas: 3–7 business days
International Orders
At the moment, we only ship within New Zealand. We're hoping to expand our shipping options in the future, so stay tuned!
Will I get a tracking number?
We send tracking information via email as soon as your order has been shipped.
Delivery Issue
Please contact us, click here (Contact Us Page).
Can I modify my order?
If you need to change your order, immediately contact us by using the contact page and we will do our best to help you out. Once the order is processed and shipped, the order can’t be cancelled.
Can I cancel my order?
If you need to change your order, immediately contact us by using the contact page and we will do our best to help you out. Once the order is processed and shipped, the order can’t be cancelled.
My order shows as delivered but I haven’t received it. What’s up?
Sometimes orders get marked as delivered when they’re a day or two away. If your order hasn’t arrived within two business days of being marked as delivered, contact us and we’ll help you out. Contact Us
Product Issues, Warranty, or Looking for Parts?
Immediately contact us by using the contact page. Contact Us